Seller Terms & Conditions
1. About Part Collector
Part Collector Ltd ("we", "us", "the Company") is a Bulgaria-registered company operating an online marketplace hosted on Discord for the buying and selling of automotive spare parts ("the Platform").
For legal notices, use our contact form (select Legal & Privacy).
2. Seller Account & Eligibility
To sell on Part Collector you must:
- Be at least 18 years of age;
- Hold a valid Discord account;
- Have a verified PayPal account connected to your Discord profile;
- Be legally entitled to sell the items you list (own them or hold authorised reseller rights);
- Comply with all applicable laws in your jurisdiction, including consumer protection, product safety, and VAT rules where applicable.
Your account is personal to you. You must not allow third parties to use your seller account.
3. Listing Requirements
Every listing must:
- Accurately and honestly describe the item, including its condition, brand, model compatibility, part number (where available), and any known defects;
- Include clear, unaltered photographs of the actual item being sold;
- State the price inclusive of all compulsory charges; shipping costs may be listed separately but must be disclosed before the buyer commits;
- Specify the shipping origin country and estimated dispatch time.
You are solely responsible for the accuracy of your listings. Misleading listings will result in immediate removal and may lead to account suspension.
4. Subscription Fees
Part Collector operates on a subscription-only model. There are no platform commissions or transaction fees on completed sales. Sellers pay a fixed subscription tier to access the Platform. Current tier pricing is visible within the Subscription Setup section of the Discord server and is incorporated into these terms by reference. We reserve the right to amend tier pricing on 30 days' notice.
You are responsible for all applicable taxes on your sales revenue, including VAT or equivalent, in your jurisdiction. Part Collector Ltd does not collect or remit these taxes on your behalf unless required by law.
5. Order Fulfilment Obligations
When a buyer completes payment, you must:
- Confirm the order within the response window specified in our Seller Rules;
- Dispatch the item in the condition described, properly packaged, within your stated handling time;
- Provide a valid tracking number or proof of postage upon dispatch;
- Communicate promptly with the buyer if any delay or issue arises.
Failure to fulfil confirmed orders without reasonable cause may result in dispute awards against you, financial penalties, and/or account suspension.
6. Prohibited Items and Conduct
You must not list or sell:
- Counterfeit, fake, or misrepresented parts;
- Stolen goods or goods of uncertain provenance;
- Parts you do not own or have no right to sell;
- Items that are illegal to sell, possess, or export in any relevant jurisdiction;
- Non-automotive items (unless explicitly permitted by a platform administrator);
- Hazardous materials not properly classified and declared.
You must not engage in shill bidding, feedback manipulation, price-fixing with other sellers, or any other conduct that distorts the marketplace or harms buyers.
7. Buyer Protections and Returns
You acknowledge that buyers have statutory rights including, where applicable, the EU Consumer Rights Directive. Where a buyer is a consumer purchasing from you as a business seller, you must honour:
- The 14-day right of withdrawal for distance sales (unless a valid statutory exception applies);
- Your obligation to refund return postage where an item is not as described or is defective;
- Legal conformity guarantees under applicable law.
For peer-to-peer (private seller) transactions, withdrawal rights may differ. It remains your responsibility to understand your legal obligations in your jurisdiction.
8. Disputes
Part Collector's moderation team may intervene in buyer–seller disputes. You agree to:
- Engage honestly and promptly with our dispute process;
- Provide evidence (photographs, tracking data, communications) upon request;
- Comply with dispute outcomes issued by our moderation team where they are consistent with these terms.
Our dispute process does not override any statutory rights of the buyer or applicable court jurisdiction.
9. Intellectual Property
You retain ownership of content you upload (photographs, descriptions). By submitting a listing you grant Part Collector Ltd a non-exclusive, royalty-free, worldwide licence to display, reproduce, and distribute that content for the purpose of operating and promoting the Platform.
You warrant that your listing content does not infringe any third-party intellectual property rights.
10. Account Suspension and Termination
We reserve the right to suspend or permanently terminate your seller account, with or without prior notice, if you:
- Breach these terms or our Seller Rules;
- Engage in fraudulent, deceptive, or abusive conduct;
- Receive an excessive number of substantiated buyer complaints;
- Become subject to legal proceedings that affect your ability to sell;
- Fail to fulfil orders without adequate justification.
On termination, any pending payments will be handled in accordance with the dispute resolution process. We are not liable for loss of earnings following a lawful suspension.
11. Data Protection
We process your personal data as a seller in accordance with our Privacy Policy. You may receive buyer contact details and delivery information solely for the purpose of fulfilling orders; you must not use this data for any other purpose, and must handle it in compliance with EU GDPR.
12. Limitation of Liability
Part Collector Ltd acts as a marketplace facilitator. We are not responsible for the quality, safety, legality, or suitability of listed items. Our liability to you as a seller (in contract, tort, or otherwise) is limited to the subscription fees you have paid in the 12 months preceding the event giving rise to the claim.
Nothing in these terms limits liability for gross negligence, wilful misconduct, or any liability that cannot be excluded by law.
13. Changes to These Terms
We may update these Seller Terms at any time. Material changes will be communicated with at least 30 days' notice via the Discord server. Continued use of the Platform after that date constitutes acceptance of the updated terms. If you do not accept the changes, you must cease selling and close your account.
14. Governing Law and Jurisdiction
These terms are governed by the laws of Bulgaria. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the Bulgarian courts, unless mandatory local consumer or business protection law in your country of residence requires otherwise.
15. Contact
Seller queries should be submitted via our contact form (select Legal & Privacy).